Examples of Workplace Violence:
- Physical assault and/or threat
- Stalking or continuous harassment of another causing terror, fear, worry or intimidation.
- Actions aimed at disrupting or sabotaging business operations.
- Indirect threats such as, “I know where you live.”
If you are a victim or a witness:
- Call 9.911 immediately and advise the dispatcher of the following:
- Your name, location and type of workplace violence.
- Injuries and extent of the injuries.
- Is a weapon involved?
- Is the perpetrator still in the area?
- Does the threat still exist?
- A description of the attacker and direction of flight.
- If no injuries occurred or there is no imminent danger:
- Call 9.911 and report incident.
- Advise your supervisor of the incident.
Types of Threats
- Notes or letters
- Faxed messages
- Telephone or voice mail
- Following a person on or off site.
- Repeatedly being in the same area when requested not to be.
- Any behavior which creates an intimidating, hostile, or offensive work, learning, or campus living environment, and
- which is based on race, ethnicity, gender, age, disability, religion, sexual orientation, veteran’s status or any other legally protected characteristic, and
- if such conduct would be offensive to a reasonable person.
- Overheard threats which are directed against an employee, student or property.
- Harassment (also see Harassment Policy in Employee Handbook)
- Overheard Threats
What to do if confronted by a threatening person:
- Leave the area/get out of harm’s way...example: excuse yourself to go to the bathroom.
- Call 9.911 immediately.
If you're unable to leave the area:
- Try to stay at a safe distance.
- Try to calm the threatening individual.
- Try to get the attention of a co-worker so they can call 9.911.
- Listen to the individual, letting them do most of the talking.
- Use delaying techniques to give the individual the opportunity to calm down.
- Acknowledge the person’s feelings.
- Be respectful and empowering.
- Be reassuring and point out choices.
- Upset the individual with communication that generates hostility.
- Reject all the person’s demands from the start.
- Use body language/speech that challenges the person.
- Make sudden movements.
- Belittle, criticize or agitate the person.
- Make false statements or promises.
Profile of A Workplace Violence Suspect:
- Has irrational beliefs and ideas.
- Is fascinated with weapons and acts of violence.
- Expresses a plan to hurt one’s self or others.
- Incites fear among co-workers.
- Displays unwarranted anger.
- Is unable to take criticism.
- Has a noted change in usual behavior.
- Feels victimized.
All Emergencies Dial: 9.911