HCM 4307: Health Care Quality Management


This course examines the history and scope of healthcare quality movement efforts in the United States. Methods of assessing quality and techniques for process improvement are addressed, as well as opportunities for preventing adverse events. Quality improvement tools such as Lean Six Sigma, constraints theory, and other key approaches are reviewed with an emphasis on developing, executing, and reporting the outcomes of quality improvement initiatives in health care.


  1. Analyze the impact that goals of quality management have on the healthcare industry from the historical perspective.
  2. Compare and contrast components of traditional quality assurance programs in the healthcare industry.
  3. Apply various quality improvement methods used in the healthcare industry.
  4. Describe how managed care aligns with healthcare quality goals.
  5. Explain the key measures used to assess performance outcomes in healthcare organizations.
  6. Analyze the role of major healthcare accreditation organizations in the U.S.


  1. HCM 3002


McLaughlin and Kaluzny’s continuous quality improvement in health care (Rev: 4th ed.)

Publisher: Jones & Bartlett Learning (2013)
Author: Sollecito, W. A., & Johnson, J. K.
ISBN: 9780763781545
Price: $107.28

* Disclaimer: Textbooks listed are based on the last open revision of the course. Prior revisions and future revisions may use different textbooks. To verify textbook information, view the course syllabus or contact Student Services at students@waldorf.edu