BUS 4851: Production and Operations Management


Examines the production of goods and services in an efficient and effective business operation. The course also addresses the management of resources, the distribution of goods and services to customers, and the analysis of queue systems.


  1. Explain how operations management relates to a firm’s success.
  2. Assess how globalization affects operations strategy.
  3. Analyze the application of different forecasting approaches and methods.
  4. Examine quality management tools in operations.
  5. Determine how process strategy is applied to products/services.
  6. Explore how operations managers determine facility needs.
  7. Outline methods operations managers use to control the work environment.
  8. Examine supply-chain management.




Integrated Learning Resource

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* Disclaimer: Textbooks listed are based on the last open revision of the course. Prior revisions and future revisions may use different textbooks. To verify textbook information, view the course syllabus or contact the CSU Bookstore at bookstore@columbiasouthern.edu