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Career Center Employment Listing:

Grinnell Mutual
Grinnell, IA
Full Time

Position Duties / Responsibilities

    Job Locations US-IA-Grinnell
    Job ID  2018-1367
    # of Openings 2
    Category  Investigative Services


Investigate a variety of losses, e.g. fire, explosion, theft, fraud, automobile or other insurance related investigations and reports findings in accordance with departmental guidelines in the state of Iowa. 


  • Examines loss scene and collects evidence for use pertaining to the loss investigation. May sift scene debris for evidence of ignition, cause, origin or damaged property for fire related losses.
  •  Photographs loss scene to document damage and related evidence to document investigation findings.  
  •  Interviews and compiles information gathered from policy holders, owners, occupants, witnesses, fire and law enforcement responders, contractors, vendors, installers and any other parties identified as connected to the investigation. 
  •  Performs loss investigation in accordance to department procedures and guidelines.  
  •  Collects, packages, and tags evidence for preservation and transport to secure evidence storage location. May personally transport or ship the evidence to a secure location. 
  •  Investigates theft, fraud, automobile and other insurance related losses as requested. 
  •  Compiles loss investigation information, interview information, collected data and evidence into a report, when requested.   
  •  *Assists with developing loss site protocols detailing how loss site will be documented and preserved.
  •  Testifies in criminal or civil, federal or state court proceedings.
  •  Contacts appropriate federal, state and local authorities as needed in relation to the investigation and in adherence to government regulations.
  •  Presents educational programs for mutual meetings, fire departments and civic groups, or as requested.  
  •  Performs other duties as assigned.


Working Conditions and Physical Efforts:


  • To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities.
  •  Requires the ability to see details at close and far ranges, as well as dexterity to grasp, manipulate or assemble objects. Require multi-limb coordination to climb ladders, lift, walk, stoop, and handle materials.  Must be able to recognize and respond to safety hazards.
  •  Requires flexibility in schedule and core hours to respond to after-hours, weekend or holiday investigation requests or travel as needed. 
  •  Ability to establish and maintain interpersonal relationships including interacting with many types of people.
  •  Frequently works under externally imposed deadlines with expected interruptions to the workflow making it difficult to anticipate the nature and volume of work to perform. 
  •  The position is physically located in an agreed upon location (Grinnell Mutual office or Iowa residence). The position requires an individual to drive on a frequent basis and requires frequent overnight travel, e.g. up to 120 nights per year. 
  •  The position requires the individual to frequently talk on the telephone
  •  Ability to exert up to 20 pounds of force and to lift up to 50 pounds.
  •  The noise level in the work environment is usually moderate.
  •  Ability to maintain driver’s license and meet corporate driving standards.
  •  Frequently works in outside weather conditions, including extreme cold and extreme heat, and occasionally may be exposed to fumes, airborne particles, caustic chemicals, moving mechanical parts, and wet and/or humid conditions, or with risk of electrical shock.
  •  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to touch, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell. 
  •  Regular and predictable attendance to meet customer service demands.


  • Associate degree from an accredited college and two years related experience, or equivalent combination of education, training and experience. Bachelor’s degree in fire science or criminal justice preferred.  Fire investigation experience preferred.
  •  Knowledge of and ability to apply fire chemistry, fire dynamics, flame spread and heat transfer principals and concepts is preferred. 
  •  Knowledge of chain of custody procedures is preferred.
  •  Ability to learn job safety requirements and the use of personal protective equipment is required. 
  •  Ability to use a respirator in work areas (personal protective equipment) as needed. 
  •  Ability to analyze loss scene personal protective level (risk assessment) prior to beginning investigation by assessing including, but not limited to electrical, gas, hazardous materials, structural safety, hidden dangers of collapse, confined spaces, environmental hazards, and physical hazards.  
  •  Ability to maintain confidentiality of investigation information and proprietary company information. 
  •  Ability to relay investigation information using the telephone, email or fax and demonstrate effective writing skills to prepare investigation reports, completion of forms and other business correspondence obtained through the investigation process.
  •  Ability to manage multiple priorities and projects as required by business need.
  •  Ability to organize reference materials for easy retrieval and reference while investigating losses. 
  •  Ability to use personal judgment, experience, and known facts to make decisions and resolve problems. 
  •  Knowledge and application of basic math, including calculating percentages and ratios.
  •  Ability to function independently and work in an environment with limited supervision. 
  •  Ability to use general office equipment including PCs, telephone, fax, copier/scanner, calculator and demonstrate basic knowledge of Microsoft Office suite products including MS Word and Outlook.
  •  Ability to operate various hand tools, e.g. shovels and saws and take photos using a digital camera.
  •  Ability to use internet search engines to locate information.


This job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of the business demands change, so too may the job duties and responsibilities.