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Registering A Complaint

Waldorf University takes pride in our service to students. From time to time, students may have questions concerning policies or practices. Generally there are logical explanations for situations, and usually most questions can be resolved in an informal setting through direct discussion with the individual or office involved. In instances where a student raises a question about a policy or decision, the affected staff or faculty member may respond. If it is not possible to resolve a matter through direct discussion, a student may appeal for further consideration by registering a complaint. 

Registering a Complaint with Waldorf University

Waldorf University is committed to providing high quality academic programs and services for students, and encourages students to contact the University if there is cause for concern regarding academic or non-academic matters.

A complaint is defined as dissatisfaction occurring when a decision, act, or condition, based upon specific factual data, affects the student in a perceived negative or unjust manner; furthermore, an allegation of improper, unfair, arbitrary, or discriminatory treatment by university personnel.

Residential Programs

Residential students who wish to register an academic complaint may contact the Waldorf University Vice President for Academic Affairs at 800-292-1903.  To clarify the student’s concerns, complaints should be sent in writing to:  Vice President for Academic Affairs, Waldorf University, 106 S. 6th St., Forest City, IA 50436.

Residential students who wish to register a non-academic complaint may contact the Waldorf University Dean of Students at 641-585-8160 or by email at where an incident report/complaint form may be completed and reviewed for follow up.

Online Programs

Online program students who wish to file a complaint, academic or non-academic, may contact their assigned Student Services Representative at 877-267-2157 for assistance. To clarify the student’s concerns, complaints should be sent in writing to: OR Student Services Department, Waldorf University, P.O. Box 3269, Orange Beach, AL 36561.

Contact information for registering a complaint with the accrediting or state licensure agencies is available below. It is recommended that student not contact these agencies until after the student has registered a complaint with the University and has not received a response to the request for resolution.

Accrediting Agency

Higher Learning Commission of the North Central Association of Colleges and Schools

230 S. LaSalle St., Ste. 7-500, Chicago, IL 60604-1413

State Licensure Agencies

In compliance with the U.S. Department of Education, under the provisions of section 668.43 (b), Waldorf University provides its enrolled or prospective students with contact information for filing complaints with the relevant State official or agency that would handle a student's complaint, regardless of whether the State regulates the institution.

The State licensure agencies correspond with the physical location of students while enrolled in Waldorf's degree programs. For residential students taking courses on-campus, the Iowa College Aid would be the applicable agency.

Waldorf is an institutional participant in the National Council for State Authorization Reciprocity Agreements (NC-SARA). Online students whose complaints are not otherwise resolved through Waldorf’s internal process, and who reside in a SARA member-state, may appeal their complaint to the Iowa College Aid which oversees SARA institutions in Iowa for review after exhausting Waldorf’s internal process. Iowa’s student complaint form is located at At this time, the only non-SARA member-state is California.

Note: Nothing precludes the state from where a student resides from also working to help resolve a student’s complaint.

Contact information for filing complaints in all states and U.S. territories is listed below. Please note that Waldorf strives to keep this list current, but it is possible that a state’s complaint process or contact information may change without Waldorf’s awareness.

States and US Territories

Alabama Department of Postsecondary Education – Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007

Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201

Bureau for Private Postsecondary Education
2535 Capital Oaks Drive, Suite 400
Sacramento, CA 95833

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202

Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326

Department of Justice
Consumer Protection Division
Carvel State Office Bldg.
820 N. French St.
Wilmington, DE 19801

District of Columbia
Office of the State Superintendent of Education - Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002

Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400

Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Phone: (770) 414-3300

HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
(808) 586-7327

Idaho State Board of Education - State Coordinator for Private Colleges & Proprietary Schools
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037

Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701-1404

Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, Indiana 46204-1984


Accreditation Coordinator
Indiana Board for Proprietary Education/
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984

Iowa College Student Aid Commission
475 SW Fifth Street Suite D
Des Moines, IA 50309-4608

Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368

Institutional Complaints
Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601

Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005

Due Process Office
Maine Department of Education
23 State House Station
Augusta, ME 04333

Consumer Protection Division
Office of the Attorney General
200 St. Paul Place
Baltimore, MD 21202

Massachusetts Board of Higher Education
Office of the General Counsel
One Ashburton Place, Room 1401
Boston, MA 02108

Michigan Department of Licensing and Regulatory Affairs
CSCL/Enforcement Division
PO Box 300018
Lansing, MI 48909,4601,7-154-35299_61343_35395_35396-139958--,00.html

Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469

Montana University System –Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201

Office of the Attorney General
2115 State Capitol
Lincoln, NE 68509

Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, NV 89123

New Hampshire
Division Director
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494

New Jersey
New Jersey Office of the Attorney General
Division of Consumer Affairs
P.O. Box 45025
Newark, NJ 07102

New Mexico
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100

New York
New York State Education Department
Office of College and University Evaluation
EBA Room 9696
89 Washington Avenue
Albany, NY 12234

North Carolina
Consumer Protection
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001

North Dakota
Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E. Interstate Ave., Ste. 200
Bismarck, ND 58503-5574

State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215

Office of Attorney General
Public Protection Unit
Attn: Investigative Analyst
313 N.E. 21st Street
Oklahoma City, OK 73105

Higher Education Coordinating Commission
ATTN: Complaints-ODA
775 Court Street NE
Salem, OR 97301

Pennsylvania Department of Education - Postsecondary and Adult Education
Division of Higher & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333

Rhode Island
Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 254
Providence, RI 02903

South Carolina
South Carolina Commission on Higher Education –Academic Affairs
1122 Lady Street, Suite 300
Columbia, SC 29201

South Dakota
South Dakota Office of the Attorney General
1302 E. Highway 14, Suite 1
Pierre, SD 57501-8501

Tennessee Higher Education Commission – Division of Postsecondary School Authorization
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville, TN 37243-0830
ATTN: Complaints

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752

Utah Division of Consumer Protection
ATTN: Complaint Processor
160 East 300 South
Salt Lake City, UT 84114

Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street, 4th Floor
Montpelier, VT 05620-2501

State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219

Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98540-3430

West Virginia
Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800

Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703

Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060

American Samoa Board of Higher Education
P.O. Box 2609
Pago Pago, AS 96799-2609

Commonwealth of Northern Mariana Islands
P.O Box 501250
Saipan, MP 96950-1250

Federated States of Micronesia – Department of Education
P.O. Box PS 87
Palikir, Pohnpei, FM 96941

Guam Board of Regents
UOG Station
Mangilao, GU 96923

Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900

Republic of the Marshall Islands – RMI Scholarship and Loan Board
P.O. Box 1436
Majuro, MH 96960

Republic of Palau – Ministry of Education
P.O. Box 189
Koror, Palau PW 96940

US Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802-674

Last Updated: May 28, 2019