HCM 4307


This course examines the history of the quality movement in the United States as adapted by leading healthcare organizations. Methods of assessing quality and techniques for process improvement are discussed, as well as opportunities for preventing adverse events. Lean, Six Sigma, Constraints Theory, and other key approaches to quality improvement are reviewed with an emphasis on developing, executing, and reporting the findings of common projects in healthcare.


  1. Demonstrate a working knowledge of established quality/process improvement programs as demonstrated by various quality philosophers.
  2. Identify the various means for defining quality and assess how quality is utilized in the healthcare industry.
  3. Differentiate the major healthcare accreditation organizations in the U.S.
  4. Describe how managed care fits into healthcare quality goals.
  5. Explain the key measures used to assess performance and outcomes in healthcare facilities.
  6. Compare and contrast the components of traditional quality assurance programs and how they apply to the healthcare industry.





* Disclaimer: Textbooks listed are based on the last open revision of the course. Prior revisions and future revisions may use different textbooks. To verify textbook information, view the course syllabus or contact Student Services at students@waldorf.edu