BUS 2026: Organizational Communication


An in-depth study of the communication process as it pertains to modern organizations from the perspectives of various organizational members. Topics include elements of the communication process, responsibilities of communicators at various levels, methods of verbal and nonverbal communication in organizations, factors that affect intercultural communication, role of organizational culture, and strategies to manage conflict.


  1. Explain the role of technology in advancing communication between internal and external functions within the organization.
  2. Apply elements of the organizational communication process to enhance organizational communication events.
  3. Distinguish between the responsibilities of communicators at different levels of an organization.
  4. Formulate effective strategies in overcoming real or perceived communication barriers within an organization.
  5. Recommend best practices to productively manage conflict situations.
  6. Interpret nonverbal communication practices within an organization.
  7. Discuss the impact that organizational culture has on employees, processes, and functions within an organization.
  8. Determine factors associated with organizational communication that impact diversity in the workplace.
  9. Analyze the role that ethics plays within an organization.




Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (Rev: 9)

Publisher: Pearson (2015)
Author: Shockley-Zalabak, P. S.
ISBN: 978-0-205-98007-9
Price: $145.67

* Disclaimer: Textbooks listed are based on the last open revision of the course. Prior revisions and future revisions may use different textbooks. To verify textbook information, view the course syllabus or contact Student Services at students@waldorf.edu