Registering a Complaint

Waldorf College takes pride in our service to students.  From time to time, students may have questions concerning policies or practices. Generally there are logical explanations for situations, and usually most questions can be resolved in an informal setting through direct discussion with the individual or office involved.  In instances where a student raises a question about a policy or decision, the affected staff or faculty member may respond.   If it is not possible to resolve a matter through direct discussion, a student may appeal for further consideration by registering a complaint. 

Registering a Complaint with Waldorf College

Waldorf College is committed to providing high quality academic programs and services for students, and encourages students to contact the College if there is cause for concern regarding academic or non-academic matters.

A complaint is defined as dissatisfaction occurring when a decision, act, or condition, based upon specific factual data, affects the student in a perceived negative or unjust manner; furthermore, an allegation of improper, unfair, arbitrary, or discriminatory treatment by university personnel.

Residential Programs

Students who wish to register a complaint may contact the Waldorf College Vice President for Academic Affairs at 800-292-1903.  To clarify the student’s concerns, complaints should be sent in writing to:

Vice President for Academic Affairs, Waldorf College, 106 S. 6th St., Forest City, IA 50436. 

Online Programs

Students who wish to file a complaint may contact their assigned Student Services Representative at 877-267-2157 for assistance.  To clarify the student’s concerns, complaints should be sent in writing to:

Student Services Department, Waldorf College, P.O. Box 3269, Orange Beach, AL 36561.

Contact information for registering a complaint with the accrediting or state licensure agencies is available below. These agencies should be contacted only after the student has registered a complaint with the College and has not received a response to the request for resolution.

Accrediting Agency

Higher Learning Commission of the North Central Association of Colleges and Schools

230 S. LaSalle St., Ste. 7-500, Chicago, IL 60604-1413

State Licensure Agencies

In compliance with the U.S. Department of Education, under the provisions of section 668.43 (b), Waldorf College provides its enrolled or prospective students with contact information for filing complaints with the relevant State official or agency that would handle a student's complaint, regardless of whether the State regulates the institution.

The State licensure agencies correspond with the physical location of students while enrolled in Waldorf's degree programs. For residential students taking courses on-campus, the Iowa College Student Aid Commission would be the applicable agency. For online students, the State agency would generally correspond with the student's State of residence.

States and US Territories

Alabama
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
http://www.accs.cc/newlicense/Complaints.aspx

Alabama Department of Postsecondary Education – Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130

Alaska
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
http://acpe.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection

Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
https://ppse.az.gov/complaint

Arkansas
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC%20Rules%20and%20Regulations/APPENDIXJ.pdf

California
California Bureau for Private Postsecondary Education
2535 Capital Oaks Drive, Suite 400
Sacramento, CA 95833
http://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut
Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326
www.ctohe.org/StudentComplaints.shtml

Delaware
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, Delaware 19901
www.doe.k12.de.us

District of Columbia
Office of the State Superintendent of Education - Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

Florida
Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
http://cdn.fldoe.org/policy/cie/file-a-complaint.stml

Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
http://www.gnpec.org/consumer-resources

Hawaii
HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho
Idaho State Board of Education - State Coordinator for Private Colleges & Proprietary Schools
650 West State Street
Boise, Idaho 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois
Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701-1404
http://www.ibhe.state.il.us/consumerinfo/complaint.htm

Indiana
Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, Indiana 46204-1984

Or

Accreditation Coordinator
Indiana Board for Proprietary Education/
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
http://www.in.gov/che/2744.htm

Iowa
Iowa College Student Aid Commission
430 East Grand Ave., FL 3
Des Moines, IA 50319-1920
https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas
Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky
Director of Postsecondary Licensing
Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
http://cpe.ky.gov/policies/academicpolicies/faqs-students.htm

Louisiana
Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005
https://www.ag.state.la.us/article.aspx?articleID=36&catID=15

Maine
Higher Education Specialist
Maine Department of Education
23 State House Station
Augusta, Maine 04333
http://www.maine.gov/doe/highered

Maryland
Associate Director for Private Career Schools
Planning and Academic Affairs
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
http://www.mhec.state.md.us/career/pcs/gripe.asp

Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintform.asp

Michigan
Deptartment of Licensing and Regulatory Affairs
CSCL/Enforcement Division
PO Box 300018
Lansing, Michigan 48909
http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396-139958--,00.html

Minnesota
Registration & Licensing
Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.ihl.state.ms.us/mcca/downloads/studentcomplaintform.pdf

Director
Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211
http://www.mccb.edu/pdfs/pg/PSComplaintForm.pdf

Missouri
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-revisedddraft.pdf

Montana
Montana University System –Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
http://mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska
Nebraska Coordinating Commission for Postsecondary Education
ATTN: Complaints
P.O. Box 95005
Lincoln, NE 68509-5005
http://www.ccpe.state.ne.us/PublicDoc/Ccpe/Complaint.asp

Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada  89123
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire
Division Director
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
http://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey
Office of the Secretary of Higher Education.
20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542
http://www.state.nj.us/treas/highereducation/contactus.shtml

New Mexico
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100
http://hed.state.nm.us/students/hed-student-complaint-form.aspx

New York
New York State Education Department
Office of College and University Evaluation
EBA Room 9696
89 Washington Avenue
Albany, NY 12234
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcarolina.edu

North Dakota
Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
http://www.ndus.edu/system/state-authorization/http://www.ndus.edu/system/state-authorization/

Ohio
State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

Oklahoma
Oklahoma State Regents for Higher Education – Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml

Oregon
Director of Private Postsecondary Education
Higher Education Coordinating Commission
1500 Valley River Drive, Suite 100
Eugene, OR 97401
Juan.baez-arevalo@state.or.us

Pennsylvania
Pennsylvania Department of Education - Postsecondary and Adult Education
Division of Higher & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
http://www.education.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

Rhode Island
Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 254
Providence, RI 02903
http://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf

South Carolina
South Carolina Commission on Higher Education –Academic Affairs
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota
South Dakota Office of the Attorney General
1302 E. Highway 14, Suite 1
Pierre, SD 57501-8501
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

Tennessee
Tennessee Higher Education Commission – Division of Postsecondary School Authorization
404 James Robertson Parkway
Nashville, TN 37243-0830
ATTN: Complaints
http://tn.gov/thec/Divisions/LRA/PostsecondaryAuth/ComplaintForm.pdf

Texas
Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

Utah
Utah Division of Consumer Protection
ATTN: Complaint Processor
160 East 300 South
Salt Lake City, UT 84114
http://consumerprotection.utah.gov/complaints/index.html

Vermont
Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street, 4th Floor
Montpelier, VT 05620-2501
http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf

Virginia
State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219
http://www.schev.edu/forms/StudentComplaintInformation.pdf

Washington
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98540-3430
http://www.wsac.wa.gov/protecting-education-consumers

West Virginia
Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800
www.wvhepc.com/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf

Wisconsin
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703
http://eab.state.wi.us/resources/complaint.asp

Wyoming
Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf

American Samoa Board of Higher Education
P.O. Box 2609
Pago Pago, AS 96799-2609

Commonwealth of Northern Mariana Islands
P.O Box 501250
Saipan, MP 96950-1250

Federated States of Micronesia – Department of Education
P.O. Box PS 87
Palikir, Pohnpei, FM 96941

Guam Board of Regents
UOG Station
Mangilao, Guam 96923

Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900
http://www.ce.pr.gov/

Republic of the Marshall Islands – RMI Scholarship and Loan Board
P.O. Box 1436
Majuro, Marshall Islands 96960

Republic of Palau – Ministry of Education
P.O. Box 189
Koror, Palau PW 96940

US Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802-674