Frequently Asked Questions

I dropped my computer and it broke. What do I do?
Immediately take your computer to the IT Help Desk window. A replacement computer will be issued. The broken computer will be repaired and the cost of the repair will be billed to you.

My computer was stolen. What do I do?
Report the theft immediately to the following: Student Life office of Waldorf College, the local police department of where the theft occurred, and the Waldorf IT Department. A replacement computer will be issued and you will be billed the value of the computer.

My parents do not have homeowner's insurance and I do not have renter's insurance. How can I insure my laptop?
Local insurance agencies in Forest City have secured insurance for students needing laptop insurance coverage. For more information contact them directly. Insurance brochures are also available in the IT department.

How much should I insure the laptop for? What other information do I need to provide my insurance company?
The IT department recommends that you insure the laptop for no less than $1,400. This would cover most repairs and replacement of the laptop if stolen. Your insurance company may also request the model and serial #. This information can be found on your copy of the laptop usage agreement you received when your laptop was issued to you.

I think I have a virus on my computer. How do I clean it?
Symantec anti-virus software is preinstalled on your laptop. Updated virus definition files are sent out to students periodically. Be sure to completely scan your computer to clean the virus off your computer. If unsuccessful, bring your laptop to the IT department for further assistance with virus detection and removal.

How do I check my email from home or off-campus?
Please refer to the Campus Email and Web section of this site.

I have a six-week internship scheduled. Can I take my laptop with me?
Waldorf students have the option to take their laptop with them for their internship if they attend their internship in the semester they were registered as a full-time student. Students are required to fill out an Internship Request form. These forms are available from the IT Department.

Can I connect my own printer to the laptop?
The IT department encourages students to connect their own printers for the convenience of printing in their dorm room. Assistance in the installation of the printer can be obtained by calling or stopping by the IT department.

I would like to scan some pictures for a class project. Is there a scanner on campus I can use?
There is a scanner located in the library that is available for students to use.

I will be giving a presentation in class using my laptop. Is there a projection unit available for student use?
The Waldorf IT department has projection units available on a checkout basis. You may call, email or stop by to reserve a projection unit.

My professor has given me an extension following semester end to finish a paper. Can I keep my laptop after the semester is over?
Students may request an extension from the IT department by completing a Request for Exception to College Policy form. Students must complete and return the form to the IT Department. All requests must be made prior to semester end and before the specified due date or late fees will be assessed. The granting of the extensions will be approved on a case-by-case basis.

After the end of second semester, I will be staying on campus for sports and would like to have a computer for access to email and the Internet. Can I just keep mine until I leave?
Student athletes staying on campus after the end of winter semester due to Spring team sports schedules may keep their laptop until they depart at no additional charge; pending laptop availability.

Can I download MP3's and share them on the network?
In order to conserve network resources and because of the legality of copyright issues, we do not allow the sharing and/or distribution of music files on our network. Legally purchased MP3's can be downloaded and stored on the hard drive.
See Legal Issues under the Computer Use Policy for more information.

I am having trouble printing to a network printer. When I go to retrieve my printout, it isn't there. What am I doing wrong?
The most common problem with network printing is that the user does not have a valid network connection. If you are not logged on to the network, the network printer cannot be accessed. Be sure to do a complete reboot of your computer if it has been on for an extended amount of time to ensure a proper network connection.

Can I install my favorite game on my laptop?
Most any general use software can be installed on the laptop if you own a legal licensed copy of it. Be sure to check system requirements before doing so. More sophisticated software should be preapproved by a member of the IT department to verify compatibility.

Can I upgrade to a different version of Windows or Internet Explorer?
The software licensed by Waldorf that is preinstalled on the laptop (MS Office, Internet Explorer, Windows OS, etc.) should not be upgraded unless done so by a member of the IT department. Students will be notified if software upgrades are necessary.

What does reimaging a laptop mean?
The IT department will frequently reimage a laptop to fix software related problems. This means that your computer will be completely erased and returned to the same state it was in when issued to you. If you have a virus that can't be cleaned or have downloaded a program or file that continually produces errors, you may also request a reimage. A reimage takes approximately one hour to complete. It is your responsibility to have any files you wish to keep saved to another source first.