Customer Service Manager, Uline, Hudson, WI

Customer Service Manager

Uline seeks a Customer Service Manager at its Minneapolis Branch in in Hudson, WI.

POSITION RESPONSIBILITIES
• Manage a modern, fast-paced 50-seat call center.
• Handle daily supervision and coaching of our Minnesota Customer Service team.
• Hands-on involvement in all aspects of customer service (CS calls, CS helpline, training).
• Develop managerial / leadership skills of team leads and department supervisors.
• Monitor, track and enforce departmental policies, procedures and goals.
• Review reports and take appropriate action.

MINIMUM REQUIREMENTS
• Bachelor’s degree.
• Typing speed: 30+ words per minute.
• 5 - 7 years customer service supervisory experience, preferably in a call center environment.
• Experience with process improvement audits.
• Be an active participant in a "hands-on" work environment.
• Possess the ability to multi-task.
• Exhibit strong written / verbal communication and organizational skills.

BENEFITS
• Complete insurance coverage – medical, dental, vision, life.
• 401(k) with company match.
• Generous paid time off.
• Tuition reimbursement.
• 3 bonus programs.

Candidates can:

Apply online at: http://www.uline.com/jobs

Or fax resume to: (715) 377-4515

Or mail resume to:

Uline - Attn. Human Resources
3325 Heiser Street
Hudson, WI 54016


EOE m/f/d/v

Contact:

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